Fractal Design remembers the fan hub in its Torrent case, get your free alternative

Fractal Design Torrent

(Picture credit score: Fractal Design)

In case you bought Fractal Design’s new Torrent mid-tower pc case, the corporate says it is best to unplug the included fan hub and request a alternative. Fractal Design says the unique fan hub might have been broken throughout manufacturing, and in such circumstances, it will be liable to quick circuiting.

Fractal Design is within the strategy of reevaluating the design of the circuit boards that go into these Nexus 9P Slim fan hubs. Within the meantime, it has suspended gross sales of the case and is working with retailers to challenge refunds to clients preferring to go that route as an alternative.

“You may nonetheless use your Torrent with out the fan hub, however given the compromised function set, we’re additionally coordinating with retail companions to allow a easy refund course of for those who desire to not watch for the alternative equipment. We’ve got briefly stopped gross sales of the Torrent till the fan hub is up to date,” Fractal Design says.

Fractal Designs provides step-by-step directions on tips on how to take away the fan hub, which is situated behind the motherboard tray, in the direction of the underside of the case. It appears easy sufficient—simply unplug any related followers, take away three screws, and it ought to elevate proper up and out of the case.

So as to request a alternative, there’s a quick type to fill out. You have to to supply the serial quantity, which yow will discover on the underside of the Torrent (there is a pictorial how-to information on that as nicely).

I have been admiring the Torrent from afar. To my eyes, it’s a sexy case with a considerably distinctive wanting entrance panel. Our associates at Tom’s {Hardware} spent some hands-on time with the case and praised the chassis for its “glorious thermal efficiency,” whereas noting that cable administration may very well be higher.

The doubtless defective fan hub is actually a bummer, however kudos to Fractal Design for the way it’s dealing with the scenario.

Paul Lilly

Paul has been taking part in PC video games and raking his knuckles on pc {hardware} because the Commodore 64. He doesn’t have any tattoos, however thinks it will be cool to get one which reads LOAD”*”,8,1. In his off time, he rides bikes and wrestles alligators (solely a kind of is true).