Gigabyte to switch ‘exploding’ PSUs that Newegg bundled with RTX 30-series playing cards
Gigabyte is providing a return and change service for 2 of its energy provide items (PSUs), following complaints that the merchandise have been “exploding” or failing. PSU reviewer Aristeidis Bitziopoulos and Avid gamers Nexus each discovered that Gigabyte’s GP-P850GM and GP-P750GM fashions might fail catastrophically, with some sparking and others arriving useless out of the field. These fashions had been the topic of many unfavourable opinions on Newegg, and have been beforehand a part of a pressured bundle with RTX 30-series playing cards.
After spending months testing the 2 PSUs, Avid gamers Nexus discovered a surprisingly excessive fee of failures. Out of the PSUs that Avid gamers Nexus sourced from YouTube viewers or bought, 50 p.c of the GP-P750GM failed. Avid gamers Nexus even managed to fry a Gigabyte RTX 3080 card throughout its testing, though it’s not clear if this was straight associated to the PSU failing or not.
Gigabyte has responded to the findings (noticed by Kotaku), whereas additionally casting doubt on them. “We have been made conscious by third events of issues relating to potential problems with the GP-P850GM and GP-P750GM tripping at excessive wattages when examined by way of DC Digital Load tools for prolonged lengths of time repeatedly near the 120 p.c to 150 p.c OPP set off level,” says a Gigabyte spokesperson. “This degree of prolonged testing might severely cut back the lifespan of the product and elements of the GP-P850GM and GP-P750GM.”
The over-power safety (OPP) set off level is an influence provide safety that may activate once you’re pulling extra energy from an influence provide than its rated capability. Gigabyte claims that reviewers have been “repeatedly” pushing the load for “prolonged lengths of time, however Avid gamers Nexus has responded in a video entitled “Gigabyte twists reality about exploding energy provides in harmful approach.” Avid gamers Nexus claims it solely triggered the OPP as soon as throughout its testing on every energy provide, and that this shouldn’t be sufficient for a PSU to fail.
Gigabyte is now adjusting the OPP set off level on each the GP-P850GM and GP-P750GM, with the 850W mannequin now working at a most of 1050W as an alternative of the 1300W restrict earlier than. The 750W mannequin has additionally been decreased to an OPP set off restrict at a most of 925 watts, a lot lower than the 1125W restrict earlier than. Gigabyte can also be providing a return and change service for the GP-P850GM and GP-P750GM, with particulars accessible on Gigabyte’s web site.
It has taken Gigabyte greater than six months to answer a number of stories of failures and poor opinions on Newegg. The response isn’t a superb search for Gigabyte, which might have issued a recall and labored carefully with knowledgeable reviewers as an alternative of doubting their findings. The problems got here to gentle as the ability provides have been utilized in Newegg bundle offers on the RTX 30-series playing cards, with folks determined to purchase a brand new GPU and being pressured into additionally shopping for an influence provide that’s been branded by some reviewers as “unsellable.”