Gigabyte to interchange ‘exploding’ PSUs that Newegg bundled with RTX 30-series playing cards

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Gigabyte is providing a return and alternate service for 2 of its energy provide models (PSUs), following complaints that the merchandise have been “exploding” or failing. PSU reviewer Aristeidis Bitziopoulos and Players Nexus each discovered that Gigabyte’s GP-P850GM and GP-P750GM fashions may fail catastrophically, with some sparking and others arriving useless out of the field. These fashions had been the topic of many adverse critiques on Newegg, and have been beforehand a part of a compelled bundle with RTX 30-series playing cards.

After spending months testing the 2 PSUs, Players Nexus discovered a surprisingly excessive fee of failures. Out of the PSUs that Players Nexus sourced from YouTube viewers or bought, 50 % of the GP-P750GM failed. Players Nexus even managed to fry a Gigabyte RTX 3080 card throughout its testing, though it’s not clear if this was straight associated to the PSU failing or not.

Gigabyte has responded to the findings (noticed by Kotaku), whereas additionally casting doubt on them. “We have been made conscious by third events of issues concerning potential problems with the GP-P850GM and GP-P750GM tripping at excessive wattages when examined by way of DC Digital Load tools for prolonged lengths of time repeatedly near the 120 % to 150 % OPP set off level,” says a Gigabyte spokesperson. “This stage of prolonged testing may severely scale back the lifespan of the product and parts of the GP-P850GM and GP-P750GM.”

The over-power safety (OPP) set off level is an influence provide safety that can activate while you’re pulling extra energy from an influence provide than its rated capability. Gigabyte claims that reviewers have been “repeatedly” pushing the load for “prolonged lengths of time, however Players Nexus has responded in a video entitled “Gigabyte twists fact about exploding energy provides in harmful means.” Players Nexus claims it solely triggered the OPP as soon as throughout its testing on every energy provide, and that this shouldn’t be sufficient for a PSU to fail.

Gigabyte is now adjusting the OPP set off level on each the GP-P850GM and GP-P750GM, with the 850W mannequin now working at a most of 1050W as an alternative of the 1300W restrict earlier than. The 750W mannequin has additionally been decreased to an OPP set off restrict at a most of 925 watts, a lot lower than the 1125W restrict earlier than. Gigabyte can be providing a return and alternate service for the GP-P850GM and GP-P750GM, with particulars accessible on Gigabyte’s web site.

It has taken Gigabyte greater than six months to answer a number of experiences of failures and poor critiques on Newegg. The response isn’t a great search for Gigabyte, which may have issued a recall and labored intently with professional reviewers as an alternative of doubting their findings. The problems got here to mild as the facility provides have been utilized in Newegg bundle offers on the RTX 30-series playing cards, with individuals determined to purchase a brand new GPU and being compelled into additionally shopping for an influence provide that’s been branded by some reviewers as “unsellable.”